While modern dialogue systems heavily rely on large language models (LLMs), their implementation often goes beyond pure LLM interaction. Developers integrate multiple LLMs, external tools, and databases. Therefore, assessment of the underlying LLM alone does not suffice, and the dialogue systems must be tested and evaluated as a whole. However, this remains a major challenge. With most previous work focusing on turn-level analysis, less attention has been paid to integrated dialogue-level quality assurance. To address this, we present ChatChecker, a framework for automated evaluation and testing of complex dialogue systems. ChatChecker uses LLMs to simulate diverse user interactions, identify dialogue breakdowns, and evaluate quality. Compared to previous approaches, our design reduces setup effort and is generalizable, as it does not require reference dialogues and is decoupled from the implementation of the target dialogue system. We improve breakdown detection performance over a prior LLM-based approach by including an error taxonomy in the prompt. Additionally, we propose a novel non-cooperative user simulator based on challenging personas that uncovers weaknesses in target dialogue systems more effectively. Through this, ChatChecker contributes to thorough and scalable testing. This enables both researchers and practitioners to accelerate the development of robust dialogue systems.

Multi-agent systems utilizing large language models (LLMs) have shown great promise in achieving natural dialogue. However, smooth dialogue control and autonomous decision making among agents still remain challenges. In this study, we focus on conversational norms such as adjacency pairs and turn-taking found in conversation analysis and propose a new framework called "Murder Mystery Agents" that applies these norms to AI agents' dialogue control. As an evaluation target, we employed the "Murder Mystery" game, a reasoning-type table-top role-playing game that requires complex social reasoning and information manipulation. In this game, players need to unravel the truth of the case based on fragmentary information through cooperation and bargaining. The proposed framework integrates next speaker selection based on adjacency pairs and a self-selection mechanism that takes agents' internal states into account to achieve more natural and strategic dialogue. To verify the effectiveness of this new approach, we analyzed utterances that led to dialogue breakdowns and conducted automatic evaluation using LLMs, as well as human evaluation using evaluation criteria developed for the Murder Mystery game. Experimental results showed that the implementation of the next speaker selection mechanism significantly reduced dialogue breakdowns and improved the ability of agents to share information and perform logical reasoning. The results of this study demonstrate that the systematics of turn-taking in human conversation are also effective in controlling dialogue among AI agents, and provide design guidelines for more advanced multi-agent dialogue systems.

Detecting dialogue breakdown in real time is critical for conversational AI systems, because it enables taking corrective action to successfully complete a task. In spoken dialog systems, this breakdown can be caused by a variety of unexpected situations including high levels of background noise, causing STT mistranscriptions, or unexpected user flows. In particular, industry settings like healthcare, require high precision and high flexibility to navigate differently based on the conversation history and dialogue states. This makes it both more challenging and more critical to accurately detect dialog breakdown. To accurately detect breakdown, we found it requires processing audio inputs along with downstream NLP model inferences on transcribed text in real time. In this paper, we introduce a Multimodal Contextual Dialogue Breakdown (MultConDB) model. This model significantly outperforms other known best models by achieving an F1 of 69.27.